| Issue |
Possible Cause |
Solution |
| The diswasher will not turn on |
There was a power failure |
Restore the power supply |
| Insufficient amperage |
Move unit to another outlet that is able to provide sufficient amperage |
| No power at the outlet |
Check the electrical connection via the fuse/circuit breaker box. |
| Door is unlatched |
Close and latch the door |
| Unit is unleveled |
Level the unit |
| The plug is not correctly inserted into the socket |
Insert the plug correctly into the socket |
| The power cord is damaged |
Call for service. Only authorized service providers should replace
damaged cords |
| The power supply voltage is too low |
Move the unit onto another circuit with the correct voltage |
 |
| Dishes are not being cleaned |
Improper loading |
Arrange dishes so that the spary action reaches all surfaces |
| Spray arm not rotating freely |
Check the spray arm to make sure no items are obstructing the rotation |
| Not enough detergent |
You may need to add more detergent. Note: Do not use detergent that is hard or cracked |
Water inlet hose is kinked or bent
|
Check your inlet hose and remove any kinks or bends |
| Excess food on dishes |
Rinse excess food from dishes |
|
| E1 Error Code - Abnormally long water fill time. |
Low water pressure |
Increase the water pressure going into the unit |
Water inlet hose is kinked or bent
|
Check your inlet hose and remove any kinks or bends |
|
| E2 Error Code - Abnormally long water drain time. |
The drain line is too long |
Do not extend the drain hose |
| Drain line rises too high |
Make sure the unit is on the counter and not below it |
| Drain hose is kinked |
Check your drain hose and remove any kinks or bends |
|
| E3 Error Code - Abnormally long water heat time. |
Incoming water temperature is too cold |
Increase the water temperature going into the unit |
Water heater
malfunction |
Contact customer support |
| Water heater sensor malfunction |
Contact customer support |
|
| E4 Error Code - Internal water level too high. |
Water pressure too high |
Decrease the water pressure going into the unit |
| Inlet hose not properly connected |
Make sure the inlet hose is not connected to the drain valve. |
| Drain malfunction |
Contact customer support |
