| Issue |
Possible Cause |
Solution |
| No power |
There was a power failure |
Restore the power supply |
| The plug is not correctly inserted into the socket |
Insert the plug correctly into the socket |
| The power cord is damaged |
Contact customer service. Only authorized servicers should replace
damaged cords |
| The thermostat may on off position |
Check the thermostat control is not set to “Off” |
| The power supply voltage is too low |
Move the unit onto another circuit with the correct voltage |
 |
| The refrigerator or freezer is noisy |
The unit is unleveled |
Place unit on a level surface |
| A high ambient temperature will force the compressor to work harder and be noisy |
Minimize the heat in the room |
| Compressor making a loud knocking sound |
Contact customer service |
| Unit is being moved |
This may be a normal rattling sound that is caused by the compressor |
|
| The doors will not close completely |
The unit is unleveled |
Make sure the unit is on a level surface |
| Improperly installed door |
If you reversed the door, check to make sure that it is properly installed. (Specific models only). |
| Food packages may be blocking the door |
Arrange the food so the packaging material is not interfering with the door gasket. |
| Shelves may be incorrectly installed |
Make sure the shelves do not prevent the door from closing. |
| Gasket(s) are dirty |
Clean the door gasket(s) |
|
| Food is freezing |
Food is touching the back wall |
Reposition the food so it does not touch the back wall |
| Thermostat set to lowest setting |
Turn the thermostat to a warmer setting |
